Shipping policy
Shipping Policy
All orders are processed within 1 to 7 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Orders made during new release launches and sales periods - please allow up to 10 business days for all orders during these periods to be processed (excluding weekends and public holidays). Our small business thanks you for your patience during busy times.
Once parcels are dispatched we are no longer responsible for any transit issues that may arise. Please contact Australia Post with your Tracking Number to lodge any complaints or discuss any concerns. Please also feel free to notify us at hello@athousandlives.com.au so that we can assist in any way possible.
Receive by Christmas 2025 Cut Off Dates
Standard Australia Post Shipping: 14th of December
Express Australia Post Shipping: 18th of December
Pick-Up Orders: 22nd of December
Shipping Within Australia
$15.00 Standard Australia Post Shipping: 2 - 8 Business Days
$30.00 Express Australia Post Shipping: 1 - 4 Business Days
FREE Standard Australia Post Shipping on orders over $250.00AUD
International Shipping
We currently ship to the following countries:
Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom and United States of America
We use Australia Post to ship items Internationally.
For all orders up to $100.00AUD:
$50.00AUD Standard Australia Post Shipping: 6 - 27 Business Days
For all orders over $100.00AUD:
$100.00AUD Standard Australia Post Shipping: 6 - 27 Business Days
International customers are responsible for all import duties, fees, tariffs, customs and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
Store Pick Up
FREE Store Pick-Up: 1 - 4 Business Days
Pick Up Address: Shop 4, 1385 Healesville - Koo Wee Rup Road, Woori Yallock, VIC, 3139, Australia
Pick Up Hours: Thursdays & Fridays 10:00am - 6:00pm and Saturdays & Sundays 10:00am - 3:00pm
Please note; we are not open for Store Pick Ups on Public Holidays